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BUSINESS CONSULTING SERVICES IN THE FIELD OF THE DEVELOPMENT, IMPLEMENTATION, MAINTENANCE AND USE OF AUTOMATION SOFTWARE AND ARTIFICIAL INTELLIGENCE AUTOMATED DIGITAL ASSISTANTS CHATBOTS FOR CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, BRAND PROMOTION, AND TECHNICAL SUPPORT; ANALYSIS OF COMMERCIAL INFORMATION RELATED TO CUSTOMER INTERACTIONS

NON-DOWNLOADABLE ELECTRONIC PUBLICATIONS IN THE NATURE OF NEWSLETTERS IN THE FIELDS OF AUTOMATION OF CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, TECHNICAL SUPPORT, E-COMMERCE ASSISTANCE, AND BRAND PROMOTION; EDUCATIONAL SERVICES AND PROVISION OF TRAINING, namely, CONDUCTING CONFERENCES, PODCASTS, AND ONLINE COURSES, AS WELL AS PUBLISHING WRITTEN MATERIALS, IN THE FIELDS OF AUTOMATION OF CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, TECHNICAL SUPPORT, E-COMMERCE ASSISTANCE, AND BRAND PROMOTION; TRAINING IN THE FIELD OF DEVELOPING, CUSTOMIZING, IMPLEMENTING, MAINTAINING AND USING SUPPORT AUTOMATION SOFTWARE BASED ON ARTIFICIAL INTELLIGENCE

SOFTWARE-AS-SERVICE (SAAS) FEATURING SOFTWARE THAT PROVIDE AUTOMATION OF DIGITAL INTERACTIONS TO RESPOND TO CUSTOMER QUERIES OR SUPPORT REQUESTS, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS WITH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; SOFTWARE-AS-SERVICE (SAAS) SERVICES FEATURING SOFTWARE THAT PROVIDE AUTOMATION OF TECHNICAL SUPPORT OR EMPLOYEE SUPPORT REQUESTS TO RESPOND TO SUPPORT QUERIES WITH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; SOFTWARE-AS-SERVICE (SAAS) SERVICES FEATURING SOFTWARE USING ARTIFICIAL INTELLIGENCE (AI) TO ASSIST CHATBOT SOFTWARE IN LEARNING CUSTOMER INTENT SO AS TO RESPOND TO CUSTOMER QUERIES OR SUPPORT REQUESTS, TO ANTICIPATE CUSTOMERS' PRODUCT OR SERVICE NEEDS, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; SOFTWARE-AS-SERVICE (SAAS) SERVICES FEATURING SOFTWARE USING ARTIFICIAL INTELLIGENCE (AI) THAT USES MACHINE LEARNING MODELS AND DEEP LEARNING SO AS TO RESPOND TO CUSTOMER QUERIES, TO ANTICIPATE CUSTOMERS' PRODUCT OR SERVICE NEEDS, AND TO FACILITATE E1COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; SOFTWARE-AS-SERVICE (SAAS) SERVICES FEATURING VOICE AUTOMATION SOFTWARE TO DETERMINE INTENT OF CALLING CUSTOMERS SO AS TO RESPOND TO CUSTOMER QUERIES, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; NON-DOWNLOADABLE WEB-BASED SOFTWARE FOR CLIENT COMPANIES USING ALGORITHMS TO DETERMINE INTENT OF CALLING CUSTOMERS IN ADDRESSING COMPLAINTS REGARDING QUALITY OR PERFORMANCE OF PRODUCT OR SERVICE