Downloadable virtual assistant software using artificial intelligence (AI) for providing smart assistance in online retail environments, namely, automated text and voice responses to customer inquiries, product information and feature explanations, customer service guidance, personalized product recommendations, workflow automation for e-commerce transactions, guiding users through product features, supporting order management, and automating retail customer service processes

Providing online non-downloadable virtual assistant software using artificial intelligence (AI) for providing smart assistance in online retail environments, namely, automated text and voice responses to customer inquiries, product information and feature explanations, customer service guidance, personalized product recommendations, workflow automation for e-commerce transactions, guiding users through product features, supporting order management, and automating retail customer service processes; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for the foregoing purposes