Software as a service (SAAS) services, namely, hosting software for use by others for generating business insights; Software as a service (SAAS) services featuring software for answering questions based on stored conversation content; Software as a service (SAAS) services, namely, hosting software for use by others for generating business insights based on stored conversation content; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for generating business insights; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for answering questions based on stored conversation content