Computer software, namely, a mobile application and online web based platform creating a ticketing system for subsurface utility locate service requests; artificial intelligence powered ticket management platform for utility damage prevention; chatbot for handling customer questions, customer communications, training, providing immediate responses, and continuously learning from interactions, namely, a chatbot providing ticket management platform and ticketing system for utility damage prevention and subsurface utility locate service requests; a mobile application chatbot providing ticket management platform and ticketing system for utility damage prevention and subsurface utility locate service requests; chatbot