Providing online, non-downloadable software for synthesizing communication data from multiple sources to improve communication flows; software-as-a-service (SaaS) services featuring software for synthesizing communication data from multiple sources to improve communication flows; platform-as-a-service (PaaS) services featuring software platforms for synthesizing communication data from multiple sources to improve communication flows; providing online, non-downloadable software for business intelligence and predictive analytics, and enabling business collective intelligence; software-as-a-service (SaaS) featuring software for business intelligence and predictive analytics, and enabling business collective intelligence; platform-as-a-service (PaaS) featuring software platforms for business intelligence and predictive analytics, and enabling business collective intelligence; providing online, non-downloadable software for authorship detection, fact checking, sentiment analysis, voice transcription, business insights and follow-up actions, summarization, personal assistant capability, next best action recommendations, product and business suggestions, knowledge base access, and semantic search; software-as-a-service (SaaS) featuring software for authorship detection, fact checking, sentiment analysis, voice transcription, business insights and follow-up actions, summarization, personal assistant capability, next best action recommendations, product and business suggestions, knowledge base access, and semantic search; platform-as-a-service (PaaS) featuring software platforms for authorship detection, fact checking, sentiment analysis, voice transcription, business insights and follow-up actions, summarization, personal assistant capability, next best action recommendations, product and business suggestions, knowledge base access, and semantic search