Customer relationship management via chatbot; message handling services via chatbot in the nature of message transcription; providing consumer information relating to goods and services via chatbot; providing information and advice to consumers regarding the selection of products and items to be purchased via chatbot; Customer relationship management; providing commercial information to consumers in the field of lawn and gardening equipment; providing recommendations of goods to consumers for commercial purposes; providing commercial information and advice for consumers in the choice of products and services; providing consumer product advice relating to lawn and gardening equipment; providing consumer product information; providing consumer product recommendations; providing consumer information relating to goods and services in the field of lawn and gardening equipment; providing consumer information and advice to consumers regarding the selection of products and items to be purchased