Software as a service (SAAS) services featuring software for by businesses to build bots for interaction and conversations with employees and customers; Software as a service (SAAS) services featuring software using artificial intelligence for use by businesses to facilitate interactions in the digital engagement, conversational commerce, bots and automation, and customer engagement fields; Software as a service (SAAS) services featuring software using artificial intelligence for use by businesses to provide automated concierge services in the nature of customer support; Software as a service (SAAS) services featuring software using artificial intelligence for the artificial production of human speech and text