business data analysis; data processing services; operation and management of telephone call centers for others; and automated provision and distribution of information and automated outbound calls using recordings and speech synthesis, namely, telemarketing services and promoting the goods and services of others via automated outbound pre-recorded calls

design and development of computer software for creating customized workflows that are integrated with cloud-based phone systems, business workflow efficiency consulting services; providing online non-downloadable cloud-based computer software for healthcare professionals for use in contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, recording services, speech analytics services, workforce management services; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; professional services, namely, customization and configuration in the nature of design and development of computer software; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for routing, recording, reporting, conferencing, transfers, and interactive transaction processing system; platform as a service (paas) featuring computer software platforms for contact center management