Cloud computing featuring software for use employee and customer experience and automation through the use of artificial intelligence and robotic process automation; Intelligent natural language understanding services using cloud-based software technology; Intelligent voice recognition services using cloud-based software technology; Providing subscription-based temporary use of non-downloadable cloud-based software for employee and customer experience and automation through the use of artificial intelligence and robotic process automation; Providing temporary use of non-downloadable cloud-based software for employee and customer experience and automation through the use of artificial intelligence and robotic process automation; Providing temporary use of on-line non-downloadable cloud computing software for employee and customer experience and automation through the use of artificial intelligence and robotic process automation; Providing temporary use of on-line non-downloadable cloud computing software using artificial intelligence for employee and customer experience and automation through the use of artificial intelligence and robotic process automation