Printed materials, namely, white papers and data sheets in the field of database management, administration, performance, recovery, migration, storage management and optimization, network management and performance, service assurance, security and directory, and identity management; Printed materials, namely, white papers and data sheets for software programs in the telecommunications industry in the field of operational support system applications, wire line and mobile networks, accessing the global computer network, ATM and frame relay networks, and submarine, ground, and satellite communications; Printed materials, namely, white papers and data sheets for software programs associated with computer security, asset protection and account management, time synchronization and management, system-level software connectivity, and problem-resolution technologies, interactive guidance, training and performance support solutions; Printed materials, namely, white papers and data sheets for software programs used in the development, deployment, configuration and management of business intelligence solutions, visual applications, executive dashboards, reporting solutions, automated scorecards, data management solutions, administrative consoles and platform configuration tools