Computer programs, recorded, for providing users with instant, reliable, customer service support responses to general questions and requests; Downloadable computer application software for mobile phones, portable media players, and handheld computers, namely, software for providing users with instant, reliable, customer service support responses to general questions and requests

Consulting about customer relations management; customer relations management

Design and development of computer software; Providing on-line non-downloadable software for providing users with instant, reliable, customer service support responses to general questions and requests