Downloadable and recorded IT (information technology) service management software for remote monitoring of enterprise desktop computers and troubleshooting Internet connectivity issues; downloadable and recorded ITIL (Information Technology Infrastructure Library) service management software for remote monitoring of enterprise desktop computers and troubleshooting Internet connectivity issues; downloadable and recorded CSD (Consolidated Service Desk) software for remote monitoring of enterprise desktop computers and troubleshooting Internet connectivity issues; downloadable and recorded ESM (Enterprise Service Management) software for remote monitoring of enterprise desktop computers and troubleshooting Internet connectivity issues

Advertising services; business management; business administration; commercial and industrial management assistance; business consul ing services in the field of e-commerce and software solutions; business consultancy services relating to the implementation and integration of computer software

Design and development of computer hardware and software; computer programming; installation, maintenance, repair and upgrading of computer software; computer software consultancy; development being design of computer systems; technical support services, namely, troubleshooting of computer software problems; consultancy, information and advisory services in relation to all the foregoing; all of the aforesaid services in relation to IT service management software, ITIL (Information TechnologyInfrastructure Library) service management software, CSD (Consolidated Service Desk) software, ESM (Enterprise Service Management) software; computer technology support services, namely, help desk services being provision of on-line support services for computer program users; information technology computer technical support services, namely, 24/7 service desk services for IT infrastructure, operating systems, database systems, and web applications; Consultancy in the field of IT project management