cloud computing featuring software for use in customer relationship management (CRM); cloud computing featuring software for use in case management for human and social services, for intaking and gathering data from clients of human and social services, and for matching clients with and recommending human and social service programs; cloud computing featuring software for use in managing, tracking, and reporting on grants and grant applications and for complying with laws regarding grants; cloud computing featuring software for use in analyzing and reporting on data regarding human and social services