Downloadable computer software and mobile applications that provide users with remote communication with beverage preparation and processing machines and wireless transmission of data between beverage preparation and processing machines and users' mobile devices and computers using wireless communication; downloadable computer software and mobile applications for communication between consumers of beverage preparation and processing machines and customer and technical support; downloadable mobile applications featuring chatbot software for replying to customer support inquiries; downloadable computer software and mobile applications for making online retail store purchases, managing purchases, and managing autoship subscription purchases; downloadable computer software and mobile applications allowing users to submit product reviews for beverage preparation and processing machines and beverage products therefor; downloadable computer software and mobile applications allowing users to create, store and share beverage recipes for alcoholic beverages and cocktails; downloadable computer software and mobile applications that provide users with remote operation of beverage preparation and processing machines in the nature of parental controls