Downloadable computer software for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging; downloadable computer software for providing telecommunications, information technology and data transmissions, namely, electronic mail processing, electronic messaging systems, and electronic mail servers; downloadable computer software used for the purposes of data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computations, manipulation of collections of data, data transformation, graphics, modelling, forecasting, and testing of computer software, and third party delivery performance, business performance, business process automation, and document automation; downloadable computer programs for data processing, image processing, positioning of text, and processing information; downloadable training manuals in electronic format for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging, data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computations, manipulation of collections of data, data transformation, graphics, modelling, forecasting, and testing of computer software, and third party delivery performance, business performance, business process automation, and document automation, data processing, image processing, positioning of text, processing information; downloadable training manuals in the form of instructional videos for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging, data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computations, manipulation of collections of data, data transformation, graphics, modelling, forecasting, and testing of computer software, and third party delivery performance, business performance, business process automation, and document automation, data processing, image processing, positioning of text, processing information; downloadable training manuals in the form of a computer program for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging, data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computations, manipulation of collections of data, data transformation, graphics, modelling, forecasting, and testing of computer software, and third party delivery performance, business performance, business process automation, and document automation, data processing, image processing, positioning of text, processing information; downloadable webcasts in the fields of information technology, document automation, business process automation, business management and operations, customer communications management and enterprise and customer experience management; downloadable electronic publications, namely, publications in the nature of newsletters in the fields of information technology, document automation, business process automation, business management and operations, customer communications management and enterprise and customer experience management

Advisory services relating to the design, solutioning, configuration and implementation of communications management services; advisory services relating to communications equipment; communication services for the electronic transmission of data; communication services for the transmission of information by video communication and electronic means; communications by computer terminals; streaming of data; digital network telecommunications services; transmission of digital files; electronic transmission of data, information, pictures, images, audio and/or video via online forums; providing access to online computer databases; providing user access to a global computer network and online sites containing information on a wide range of topics; transmission of information on a wide range of topics, including online and over a global computer network via electronic communication networks and audio and video streaming; facsimile transmission; voice message storage services; audiovisual communication services, namely, transmission of audio and video by means of telecommunications networks, wireless communication networks, and the internet; communication by electronic mail systems, namely, electronic transmission of e-mail; data communication by electronic means; electronic communications consultancy; communication by computer terminals; computerised communication services namely, transmission of voice, audio, visual images and data by wired and wireless telecommunications networks, electronic transmission of data and documents among users of computers, personal computing devices and smart phones; computerised data communications, namely, transmission of voice, audio, and visual images and data by telecommunications networks, the Internet, information services networks and data networks; webcasting services; transmission of electronic mail; electronic message storage and transmission; transmission of electronic mail

Software-as-a-service services featuring software for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging; online non-downloadable software and software-as-a-service services featuring software for data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computation, manipulation of collections of data, data transformation, graphics display, modelling, forecasting, and testing, delivery performance, business performance, business process automation, and document automation; providing online, non-downloadable software for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging; provision of online non-downloadable software for data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computation, manipulation of collections of data, data transformation, graphics display, modelling, forecasting, and testing, delivery performance, business performance, business process automation, and document automation; providing on-line, non-downloadable software for providing remote computer support services; providing on-line, non-downloadable software for troubleshooting, configuring, or supporting a computer via electronic communications networks; providing on-line, non-downloadable software for remotely controlling a computing device; hosting of software as a service (SaaS) for use by others for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging; hosting of software as a service (SaaS) for use by others for data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computation, manipulation of collections of data, data transformation, graphics display, modelling, forecasting, and testing, delivery performance, business performance, business process automation, and document automation; technological advisory services relating to computer programs; advisory services relating to computer software and computer hardware; IT technology consulting and systems integration services; managed IT services, namely, computer network design, planning design and management of information technology systems, management and application support services, email and data hosting, and backup and disaster recovery; computer software consultancy; computer software design and development; computer software engineering; computer software programming services; consultancy in the design and development of computer software; computer diagnostic services; installation and maintenance of computer software; updating of computer software; upgrading of computer software; providing information, including online, about design and development of computer hardware and software; design of communication systems; server hosting; research in the field of telecommunications technology; digital imaging services, namely, digitisation and scanning of images; transfer of images from their original format to digital format; online off-site data backup; back-up, namely, copying of computer data; electronic computerised data storage services; database design; internet security consultancy; computer-assisted business information and research services; preparation of reports in the nature of technical research, namely, providing technical maintenance, operational and performance reports based on data provided by users; computerised business information storage; data storage, other than physical storage; development and design of computer systems for the storage of data; user authentication services, namely, single sign in technology, two-factor authentication and software technology for electronic documents and e-mail; computer disaster recovery planning services; computer disaster recovery planning services for data communications systems; monitoring of computer systems by remote access to insure proper functioning; monitoring of computer systems for detecting unauthorised access or data breach and breakdowns; quality testing services for others in the field of computer software; user authentication services using single sign-on technology for online software applications; hosting of digital content on the Internet, namely, hosting of databases; application service provider (ASP) services, namely, hosting computer software applications of others