Business research, namely, providing customer experience management services that allow businesses to review consumer data and surveys and optimize their online image; On-line business reputation and customer experience management services, namely, providing internet-based business reputation research, monitoring, and improvement services to allow businesses and individuals to be found on line; Business reputation management and improvement services, namely, providing online services to allow business and individuals to improve their online ratings and appearance on third-party review sites, directories, social media and business listing sites; providing customer experience capabilities to track, oversee and organize interactions between a customer and a business in the nature of customer feedback analyses and assessments for others; social media management services, namely, providing social media tracking and analysis for business management and marketing management purposes

Providing temporary use of online, non-downloadable software that allows businesses to identify and manage their business information on the Internet; providing temporary use of online, non-downloadable software for measuring and optimizing business image and marketing effectiveness; providing temporary use of online, non-downloadable software that allows businesses to evaluate and measure customer perception; providing temporary use of online, non-downloadable software that allows businesses to manage consumer reviews and improve consumer ratings; providing temporary use of online, non-downloadable software that allows businesses to audit online reviews, optimize consumer search traffic, and build brand perception