Management of telephone call centers for others; business consulting and information services; business consultation; customer relationship management

Telecommunications services, namely, routing calls and emails from customers of third party clients to third-party virtual contact centers

Educational services, namely, providing instruction via web based courses in the fields of healthcare, financial and tax services, business services, travel, telecommunications, technology, utilities, roadside assistance, home services, retail, and insurance, for service providers providing business process services including contact center services, customer service, customer satisfaction, sales, technical support, and data processing and management; Educational services, namely, providing instruction via web based courses for education of service providers providing business process services including contact center services, customer service, customer satisfaction, sales, technical support, and data processing and management, for certification in the fields of healthcare, financial and tax services, business services, travel, telecommunications, technology, utilities, roadside assistance, home services, retail, and insurance

Providing temporary use of on-line non-downloadable software and applications for providing virtual business process outsourcing services; providing temporary use of non-downloadable software and applications for scheduling of personnel, resources and appointments; providing temporary use of non-downloadable software and applications for communications relating to scheduling of personnel, resources and appointments; providing temporary use of non-downloadable software and applications for reporting relating to scheduling of personnel, resources and appointments