Downloadable software in the nature of a mobile application for telecommunications account management, bill payment, administering and managing a customer incentive rewards program, and managing electronic device insurance coverage; Downloadable software in the nature of a mobile application for technical support services, namely, used for troubleshooting in the nature of the repair of telecommunication devices and services; Downloadable software in the nature of a mobile application used for providing customer support services in the nature of providing education and training to customers on the use of telecommunications goods and services; Downloadable software in the nature of a mobile application for technical support services, namely, used for providing technical consultation in the field of mobile electronic devices and telecommunications services; Downloadable software in the nature of a mobile application featuring technology that enables online retail store and ordering services featuring telecommunication devices and mobile electronic device accessories