8X8 VIRTUAL CONTACT CENTER

Computer [ hardware and ] software that enables teleconferencing via wide-area data networking, enables software as a service (SAAS) services featuring software for use in providing call center communications, operations and management, enables multimedia teleconferencing that allows users to remotely view electronic data, documents and applications that reside on another user's computer and that allows any user to edit such electronic data and/or documents and to control such applications, featuring video communications, voice communications, voice-over Internet protocol communications, video-over Internet protocol communications, online communications, voice-over-digital-subscriber line communications, and video-over-digital-subscriber line communications and enables users to remotely access virtual and cloud-based application servers, web servers, file servers, database servers and network servers

[ Installing computer hardware, namely, network systems and servers of others ]

Telecommunications services, namely, provision of remote access to data via telecommunications services including teleconferencing services; streaming of audio and video material on the Internet; and multimedia teleconferencing services that allow users to remotely view electronic data, documents and applications that reside on another computer and that allow a user to access and edit the electronic data and/or documents and to control the applications and to remotely access data via virtual and cloud-based application servers, web servers, file servers, database servers and network servers

Computer services, namely, providing domain name system resolution services which maps a website name to the actual IP address where the website physically exists; software as a service (SAAS) services featuring software for use in providing call center communications, operations and management; self-service and automated management of domain name system settings; domain forwarding services; load-balancing services that balance data processing load among a network of computers; and domain name system routing services that enable computers to find the nearest set of geographically dispersed servers; installing, monitoring and reporting on the performance, availability and errors of network systems, servers and applications of others and notification of related events and alerts