Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications for use in the field of general business processes, namely, as a help desk solution allowing a user to identify and resolve problems associated with the user's computer network; Downloadable computer software for use in maintaining a database of problems and solutions identified on a user's computer network; Downloadable computer software, namely, downloadable system management software focused on the provisioning, configuration, and change management of data center infrastructure; Downloadable computer software and programs for managing computer systems, databases, and applications, namely, providing data management, information technology process automation, application management, storage and performance optimization, and recovery of mainframe and distributed systems computers, and the databases, business applications, programs, and systems that operate therein; Downloadable computer software for computer systems and computer network management, namely, downloadable software for computer network monitoring and computer system diagnostics; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications, namely, downloadable software for managing, deploying, and removing software applications, maintaining software inventories, maintaining software license compliance, and managing application security on mobile devices, desktop devices, and cloud computing networks; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications, namely, downloadable software for use as a virtual concierge that provides awareness of and access to available services, content, and alerts; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications that provides a virtual help desk and self-help computer and software support services; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications that provides real-time, integrated service management of other computer software, information systems, computer hardware, computer networks, and information databases; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications that provides real-time alerts and updates for end-to-end performance management; Downloadable computer software and downloadable computer application software for mobile devices that provides access to applications and services through a mobile operating system and interface; Downloadable computer software and downloadable computer application software for desktop devices that provides access to applications and services through a desktop operating system and interface; Downloadable computer software and downloadable computer application software for web-based devices that provides access to applications and services through a web-based system and interface; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications that provides synchronization of applications and content across platforms and devices; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications that delivers user-specific information about usage, compliance, location, applications, devices, and location-aware services and resources; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications that delivers location-aware service, updates, and notifications; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications that provides appointment scheduling and appointment notifications; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications, to manage a concierge service; Downloadable computer software and downloadable computer application software for mobile devices, desktop devices, and web applications that provides secure access and storage of documents; Downloadable computer software and programs for managing and monitoring computer systems, databases, and applications, namely, downloadable computer software and programs for providing data extraction, data capturing, data filtering, data analytics, security monitoring, data management, application management, performance optimization, self-management, and backup and recovery of mainframe databases; downloadable computer software and programs for automatically managing, diagnosing, repairing, securing, and optimizing mainframe processes; downloadable computer software and programs for security control of computer systems, namely, downloadable computer software and programs for providing real time notifications of security events, including network attacks, suspicious behavior and policy violations; downloadable computer software and programs for application development, namely, downloadable software that automates change requests into mainframe databases as part of the code lifecycle