Software as a Service (SaaS) services featuring software for analysis, management, automation, and optimization in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Software as a Service (SaaS) services featuring software that uses artificial intelligence to analyze, manage, automate and optimize customer relationships and customer interactions; Software as a Service (SaaS) services featuring software that allows businesses and their users to collect, organize, manage, store, analyze and share customer data and information for the purpose of meeting customer needs and managing customer relationships; Platform as a Service (PaaS) services featuring computer software platform for enabling businesses and their users to collect, organize, manage, store, analyze and share customer data and information across different databases, platforms and communication channels; Software as a Service (SaaS) services featuring software that allows users to automate business processes for the purpose of customer relationship management, marketing and sales; Software as a Service (SaaS) services featuring software that collects and analyzes data for the purpose of providing strategy, insight and reporting on customer relationship management, marketing, sales, operation, product design, and employee efficiency, and for the purpose of providing data analytics to monitor, track, service and predict the behavior of consumers and businesses