Computer software consultancy; Computer software development; Software as a service (SAAS) services featuring software for Conversational Intelligence; Software as a service (SAAS) services featuring software for voice analytics; Software as a service (SAAS) services featuring software for evaluating and grading agents on behaviors and skills; Software as a service (SAAS) services featuring software for customer relationship management; Software as a service (SAAS) services featuring software for analyzing the voice of the customer; Consulting services in the field of software as a service (SAAS)