Computer software consultancy; Computer software development; Software as a service (SAAS) services featuring software for expanding the Customer Experience, utilizing CRM and Telephony functionality to provide emotional and behavioral insights to empower conversational guidance in the field of Conversational Intelligence; Software as a service (SAAS) services featuring software for voice analytics; Software as a service (SAAS) services featuring software for customer relationship management; Software as a service (SAAS) services featuring software for analyzing the emotion state of both the customer and the agent; Consulting services in the field of software as a service (SAAS)