Downloadable computer software for customer acquisition, customer retention, sales, sales management, sales automation, customer service management, business operations management, remote and field service operations management, marketing campaign planning and management, customer relationship management, sales and marketing information management, task management, business relationship management; downloadable computer software for the gathering, management, storage, tracking, analysis, and use of data; downloadable computer software for performing analytics and recommending actions in the fields of customer relationship management, sales, and marketing

Providing on-line non-downloadable software for customer acquisition, customer retention, sales, sales management, sales automation, customer service management, business operations management, remote and field service operations management, marketing campaign planning and management, customer relationship management, sales and marketing information management, task management, business relationship management; providing on-line non-downloadable computer software for the gathering, management, storage, tracking, analysis, and use of data; providing on-line non-downloadable computer software for performing analytics and recommending actions in the fields of customer relationship management, sales, and marketing