Providing online non-downloadable software that allows a chatbot character to interact directly with clients through natural language processing in the field of personal finance, asset management, wealth management, investment, and banking; providing a website which features technology that enables customers to interact directly with a chatbot character through natural language processing in the fields of personal finance, asset management, wealth management, investment, and banking; providing online non-downloadable computer software for conducting research; providing online non-downloadable computer software for financial education and customer support services