Cloud computing featuring software for use to support knowledge base and confersation history enfironments, namely, software for prividing real time insights and updates through the use of artificial intelligence; Providing temporary use of non-downloadable cloud-based software for facilitating automated machine learning based conversations; Providing temporary use of on-line non-downloadable software for in operating service desks and for providing web-based access to human resources applications, supply chain applications, finance applications, and employee benefits applications; Platform as a service (PAAS) featuring computer software platforms for providing real time insights, updates and data analysis through the use of artificial intelligence chatbots