Computer services, namely, hosting an interactive web site that allows others to monitor their social media streams for keywords, and to engage with and respond to third parties across different platforms; Computer services in the nature of customized webpages and other data feed formats featuring user-defined information; Providing a web-based service featuring technology that enables users to create simple customer-focused messages using the prepared templates; Providing a web-based service featuring technology that enables users to notify customers of critical business impact information and status in real time during service events; Computer services in the nature of an application service provider featuring application programming interface (API) software for sending notifications on behalf of others to third parties via web sites, email, sms messaging, and/or social media; Computer services, namely, monitoring web-based social media streams, providing summaries to others of customer comments, and generating responses to customers