Education services, namely, providing classes, seminars, conferences and workshops in the fields of communications, interpersonal communications, interpersonal relationships, interpersonal skills, conflict management, coaching, negotiations, accountability, psychological assessment, personal development, and leadership development; training services in the fields of communications, interpersonal relationships, conflict management, coaching, negotiations, accountability and leadership development; providing internet-based educational assessment services for training and education in the field of performance improvement and skill development by means of online non-downloadable publications in the nature of reports and instructional prose presentations, workshops, train the trainer instructional materials in the nature of non-downloadable books and publications, and non-downloadable audio and video presentations, all in the field of performance improvement and skill development; and distribution of course materials in connection therewith