Computer software to collect, manage and share customer data from multiple sources, and assign and track employee tasks in order to improve customer experience; Software to develop, generate, track submission of, manage and process results from custom forms, audits, inspections, reports, questionnaires, checklists and customer surveys; Software to capture data from customer activities and attended events

Shopping by researchers who pose as customers to evaluate the quality of the service delivered

Software as a service (SAAS) featuring software for use by others to collect, manage and share customer data from multiple sources, and assign and track employee tasks in order to improve customer experience; development of software for use by others to develop, generate, track submission of, manage and process results from custom forms, audits, inspections, reports, questionnaires, checklists and customer surveys; development of software for use by others to capture data from customer activities and attended events