Computer technology services, namely, help desk services; providing an online, non-downloadable, Internet-based software application for providing customer service management, help desk services and customer support; software as a service (SAAS) services featuring software for collaborative use by customer-support agents for providing customer service management, help desk services and customer support; software design and computer programming services for customer service applications for providing customer service management, help desk services and customer support; providing online, non-downloadable software for real-time collaborative use by customer-support agents for providing customer support services