Instant messaging services; Telecommunication services, namely, transmission of voice, data, graphics, images, audio and video by means of telecommunications networks, wireless communication networks, and the internet

Downloadable computer software for instant messaging; Downloadable computer software for real-time customer support, customer service and customer engagement

Software as a service (SAAS) services featuring software for instant messaging; Software as a service (SAAS) services featuring software for real-time customer support, customer service and customer engagement