Management and operation of telephone call centers for others for the medical and health care industries, namely, general home health care, hospice, medical equipment companies, pharmacies, physical therapists, nursing registries, hospitals, physicians, health, and beauty and self-help centers; order-taking services for others via telephone call centers; appointment scheduling via telephone call centers; outsourcing services provided to health care providers via telephone call centers; records management services for others, namely, document indexing of electronic health records, electronic processing of orders, and electronic processing of health care information; business development services, namely, developing business collaborative models to expand access, quality, safety and effectiveness to patients' call requirements