Software design and development in the field of customer service applications used for customer service management, help desks and customer support; Computer programming and software design in the field of customer services applications used for customer service management, help desks and customer support; Providing temporary use of non-downloadable software for use in customer service management, help desks and customer support, namely, for managing tickets, tracking performance of help desk and customer support, generating reports, and managing tasks, projects, and assets