Providing an electronic computer database for use by retail store operators at the point of return to authorize merchandise returns through verification of a customer's personal data and basic information regarding the merchandise being returned, such as an order number or order code; providing an electronic computer database for use by retail store operators at the point of return to enable the retailer to determine based upon the customer's return history, purchase history and returned items, whether the customer should receive a special offer that encourages the customer to continue shopping at the retail store or return to the store at a later time; providing business information, namely, providing customers' and recipients' product returns data

Tracking of consumer behavior for detecting fraudulent or abusive returns or exchanges