Computer programs for use in database management, administration, performance, recovery and migration; Computer programs for monitoring of direct- and network-attached data storage devices across the enterprise and management and automation for backup and recovery of the data stored in such storage devices; computer programs used for monitoring the performance of and detecting and diagnosing problems in IT infrastructure, computer network management and performance; service assurance applications, namely, computer programs used for monitoring and reporting on performance in connection with the management of enterprises and service providers; network operating system programs and computer utility programs for use therewith; computer programs for use in identity management, namely, the establishment and management of associations between names or numbers and subjects or objects, and attributes of those associations; computer programs for use in the telecommunications industry, namely, operational support system applications that manage and interpret wireless data and wire line and mobile networks; computer programs used for connecting to the global computer network to measure performance data; computer programs used for monitoring and reporting on performance in connection with IT infrastructure and computer network security; computer programs used for system level computer network software connectivity and problem-resolution technologies for computer networks and IT infrastructure, namely, root cause analysis and event correlation to prioritize and filter problem symptoms and other system metrics; computer programs used for interactive guidance and training solutions for real-time self-service performance support; computer programs for use in the development of software applications, namely, software used for configuration, management, and reporting of business data and enterprise operations; computer programs used for visual applications, namely, software used for graphically displaying IT infrastructure and computer network behavior; automated scorecards, namely, computer programs for use in managing and measuring strategic operational performance; computer programs for the retention of, archiving, recovery, back-up, automated tier management, and protection of data; computer programs for machine learning, reasoning, distributing, sharing, organizing, migrating, cloning, encrypting, managing, preparing, analyzing, visualizing, reporting, gathering, indexing, translating, and searching structured, semi-structured, and unstructured data, including machine generated data; computer programs that provide high availability and disaster recovery for business applications and data; computer programs for managing the lifecycle of business applications and data; computer programs that provide self-service and collaborative business intelligence; computer programs for terminal emulation and workflow automation; computer programs for creating and managing APIs; computer programs for mobile application development; computer programs for modernizing legacy applications, data, and systems; computer programs for the development of applications delivered on personal devices and web browsers; computer programs for virtualizing data; computer programs for virtualizing application programs and applications screens as data; computer programs for query decomposition, routing, and assimilation from heterogeneous data stores; computer programs for migrating, moving, copying, and cloning data between homogeneous and heterogeneous devices and computing platforms; computer programs for sharing and synchronizing data between organizations; computer programs for translating, processing, and managing Electronic Data Interchange messages and transaction; computer programs for deployment on premises, in cloud-based infrastructures, and in hybrid cloud infrastructures; computer programs that provide multi-factor authentication, encryption of data, and key management; computer programs that provide development and administration environments; computer programs for sorting data and computer programs for porting open source software to multiple platforms; downloadable electronic publications in the nature of analyst reports, brochures, datasheets, demonstration videos, ebooks, infographics, presentations, videos, webinars, reference guides, technical specifications, case studies, manuals, and white papers in the field of computers, computer hardware, computer software, cloud and mobile computing, data storage, data virtualization, and information technology; downloadable computer program instruction manuals in the field of database management, administration, performance, recovery, migration, storage management and optimization, network management and performance, service assurance, security and directory, and identity management; downloadable computer program instruction manuals for programs in the telecommunications industry in the field of operational support system applications, wire line and mobile networks, accessing the global computer network, ATM and frame relay networks, and submarine ground, and satellite communications; downloadable computer program instruction manuals for programs associated with computer security, asset protection and account management, time synchronization and management, system-level software connectivity, and problem-resolution technologies, interactive guidance, training and performance support solutions; downloadable computer program instruction manuals for programs used in the development, deployment, configuration and management of business intelligence solutions, visual applications, executive dashboards, reporting solutions, automated scorecards, data management solutions, administrative consoles and platform configuration tools

Computer education training services

Providing technical support services, namely, troubleshooting of computer software problems and monitoring computer network systems; computer software design for others; computer programming for others; design of graphical user software for others; and maintenance of computer software; Anything as a service (XaaS) services, namely, software as a service (SaaS) featuring non-downloadable software for managed file transfer and logistics, file syncing and sharing, data transfer, migration and integration, data interchange and shaping, self-service business intelligence, and enterprise performance and content management; infrastructure as a service (IaaS) featuring IT infrastructures for back-up and archive management, network management, cloud connector, and data service and business process as a service (BPaaS) featuring non-downloadable software, computer software platforms, and IT infrastructures for self-service business intelligence and enterprise performance management, content management, file sharing, and data interchange, all of the foregoing provided via cloud-based infrastructures and global computer networks