non-downloadable online software for the purpose of administering, monitoring, and auditing computer systems, computer networks and personal electronic devices; non-downloadable online software for use in the delivery of software applications and data over computer networks; computer services, namely, troubleshooting in the nature of diagnosing computer software problems; computer services, namely, on-line scanning, detecting, quarantining and eliminating harmful and unauthorized data and programs from computer systems and personal electronic devices