Providing a web site featuring temporary use of non-downloadable software allowing web site users to access automated help line operations and to engage in the management and retrieval of files and documents, namely, software that organizes and manages staff shift calendars, caller and referral logs, human resource records, and generates reports on all of the aforementioned; providing software updates to web-based non-downloadable software, and remote online backup of computer data of a web based computer software used for the automation of help lines