Providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring of computer systems to ensure proper functioning; technical support services, namely, troubleshooting of computer hardware and software problems; professional services, namely, computer programming services for others in the field of customization and configuration of computer software