Publications, namely, printed course materials, printed training materials, printed training guides, newsletters, pamphlets, leaflets, brochures, and printed articles in the fields of sales, workflow, productivity, and client and customer service

Educational services, namely, coaching, training, conducting classes, seminars, conferences and workshops in the field of sales, workflow, productivity, and client and customer service, and distributing printed and audiovisual course materials in connection therewith; developing and disseminating printed and audiovisual educational materials for others, excluding the development of audiovisual educational software, in the fields of sales, workflow, productivity, and client and customer service