Computer and internet software programs, namely, downloadable programs, and user interfaces, in the field of sales and business management for use in storing, categorizing, tracking, analyzing, and reporting online and offline data in real-time, inclusive of orders and order history, credits, payments, returns, inventory, point-of-sales, and demographics, for automatically or manually generating call lists using database, and for connecting database to incoming correspondence in real-time, and associated instructional materials comprised of downloadable and printable user information and manuals