Software as a service (SAAS) services, namely, developing and hosting computer software for use by others featuring customer relationship management, project management, task management, personal productivity, collaboration and communication between members of an organization and between the organization and its customers, suppliers, partners, lead management, sales force automation, time tracking, billing and reporting, social network monitoring, customer support case management, customer support ticketing, invoicing and online payments, and e-mail marketing functions for business and non-business organizations