Prerecorded video tapes and DVD's featuring instructional material in the fields of customer service, executive team development, supervisor training, leadership development, organizational effectiveness development, human resource development, employee development, business management and leadership; downloadable webcasts and downloadable audio and video presentations from learning sessions in the fields of customer service, executive team development, supervisor training, leadership development, organizational effectiveness development, human resource development, employee development, business management and leadership

Notepads, posters, and workbooks regarding customer service, executive team development, supervisor training, leadership development, organizational effectiveness development, human resource development, employee development, business management and leadership and printed organizational and individual assessment tests

Business management and business consulting services in the fields of customer service, executive team development, supervisor training, leadership development, organizational effectiveness development, human resource development, employee development, business management and leadership; business organizational consultation in the nature of needs assessment services in the fields of customer service, executive team development, supervisor training, leadership development, organizational effectiveness development, human resource development, employee development, business management and leadership, organizational and individual change, management practices and leadership skills

Educational services, namely, conducting workshops, seminars, training sessions, relating to customer service, executive team development, supervisor training, leadership development, organizational effectiveness development, human resource development, employee development, business management and leadership