Computer software for use in database management, business process management and customer relationship management

Paper; printed matter; namely, books, booklets and leaflets in the fields of database management, business process management and customer relationship management;printed guides for use in database management, business process management and customer relationship management; printed instructional and teaching materials in the fields of database management, business processing management and customer relationship management

Promotion and marketing services and related consulting; advising services relating to database management, business process management and customer relationship management

Repair and maintenance of computers, computer apparatus, apparatus for sound and imaging recording and transmission, and apparatus for the processing, recording storage and retrieval of information; consultancy services relating to repair and maintenance of computers, computer apparatus, apparatus for sound and image recording and transmission, and apparatus for processing, recording, storage and retrieval of information; installation of computer hardware

Telecommunications services, namely, call routing; electronic transmission of voice, video, image and data, worldwide switch text and message transmission services; consultancy services relating to telecommunications

Design, development and installation of computer software; computer programming;updating of computer software for others; computer system design, namely, design of database and management systems, business process management systems and customer relationship management systems; computer system analysis; repair and maintenance of computer software; consultancy services in the fields of computers and computer software