Pre-recorded compact discs, video cassettes, audio cassettes, CDROMs, video tapes, DVDs, optical discs, laser discs in the field of workplace effectiveness and satisfaction and organizational learning and development; electronic publications, namely books, manual, workbooks, student activity guides, and teaching and facilitator guides, all stored on electronic, magnetic, or optical storage media, all in the field of workplace effectiveness and satisfaction and organizational learning and development; Computer software for use in consulting and training in the field of workplace effectiveness and satisfaction and organizational learning and development

Printed publications, namely books, manuals, workbooks, student activity guides, posters, and teaching and facilitator guides, in the field of workplace effectiveness and satisfaction and organizational learning and development

Providing on-line chat rooms, message boards, and question and answer forums for transmission of messages among computer users concerning workplace effectiveness and satisfaction and organizational learning and development

Educational services, namely conducting workshops, seminars, classes, and live speaking performances in the field of workplace effectiveness and satisfaction and organizational learning and development

Providing information by means of a global computer network concerning workplace effectiveness and satisfaction and organizational learning and development