Computer software for managing detection of networked devices and configuration of computer and telecommunications systems and networks, network equipment and software applications, for monitoring, analyzing, and managing the availability, performance, capacity and service delivery of computer and telecommunications networks, network equipment, hand held electronic communications devices and computer software applications, for analyzing and reporting the economic impact of network, network equipment, and software application performance and failures, and for providing automated alerts concerning network, network equipment and computer application availability and performance via a web interface, email, electronic messaging, voice messaging and telephone calls

Consulting services concerning design, implementation, and customization of monitoring systems for computer and telecommunications network management systems and the software applications; technical support services, namely, troubleshooting of computer hardware and software problems; technical support, namely, remote monitoring of network systems