Computer software for use in providing managed broadband and remote access to the internet, corporate networks, intranets, and email

Business management of a network of internet access providers, communications providers, cable companies, DSL companies, and telecommunication companies; business management services; providing on-line facilities featuring business administration, remote logistics management, customer service support and billing; outsourcing in the field of business management and in the field of managed broadband and remote access to the internet, corporate networks, intranets, and e-mail services; billing services; business management with relation to retail sales matters; providing customer service in the field of managed broadband and remote access to the internet, corporate networks, intranets, and e-mail services; trouble ticketing management, namely, managing and resolving customer complaints for others; negotiation and settlement of commercial transactions for third parties; computer network management services, namely, operation and administration of telecommunication systems and networks for others

Providing remote access communications services via computer terminals, by digital transmission or by satellite, via fiber optic networks, radio transmissions, mobile phones, and telephones; providing internet-based mobile office, branch office, and teleworker communications services via computer terminals, by digital transmission or by satellite, via fiber optic networks, radio transmissions, mobile phones and telephones; providing broadband internet remote access services; providing multiple-user access to a global computer information network, corporate networks, and intranets; providing on-line communications links which transfer the website user to other local and global web pages for managers to manage, monitor and support mobile and remote workers

Training services in the field of providing and managing remote access to the internet, corporate networks, intranets, and e-mail

Application service provider (ASP), namely, hosting computer software applications of others; regulating load management, namely, regulating internet traffic; engineering, design, deployment, and monitoring of remote access communication networks; technical support services, namely, monitoring of network systems; real-time monitoring of computer network activity and usage; trending and quality of service reporting information, namely, providing information on performance trends and quality of service for quality assurance in the field of providing and managing remote access to the internet, corporate networks, intranets, and e-mail; providing common technical, service, and payment standards for communication network service providers for quality assurance; alternative dispute resolution

Providing managed security services, namely, monitoring of computer systems for security purposes and providing authentication of personal identification information