Communications software for connecting users over the Intranet, Public Switched Telephone Networks, wireless networks, and other communication networks, namely computer software for facilitating interactive communication and for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer contact

Installation and repair of computer systems comprising computer hardware and software used for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location

Providing hosting for other businesses of on-line chat rooms for transmission of messages among and between customer service representatives and computer users; providing multiple-user access to the Intranet for customer service representative to display web pages while speaking to customer on the telephone

Computer consulting services about interactive communication and software for facilitating interactive communications; computer service for others, namely, consultation about, development of, and updating of computer software for organizing, directing and controlling communication, information, tasks, and interaction between remote site and between remote sites and a central location; installation and repair of software used for organizing, directing and controlling communication, information, tasks, and interaction between remote sites and a central location