downloadable software, audio and video files, text files and written documents used to promote and improve interpersonal communications within organizations or between customers and organizations

providing training courses, group training and one-on-one training utilizing paper and on-line tools in the field of promoting and improving interpersonal communications within organizations or between customers and organizations by encouraging and teaching the use of paper and on-line tools and providing course materials therewith

consultation services in the field of improving interpersonal communications within organizations or between customers and organizations