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PROGRAMMATICS 1 BUSINESS ASSESSMENT 2 GAP ANALYSIS 3 TOOL/DEPLOYMENT ASSESSMENT4 TOOLS SELECTION 5 ARCHITECTURE 6 TIMELINE IMPLEMENTATION 1 INSTALLATION 2 CONFIGURATION 3 CUSTOMIZATION 4 INTEGRATION5 FINE TUNING 6 TURNOVER OPERATIONS 1 ADMINISTRATION 2 SUSTAINMENT 3 ROUTINE MAINTENANCE 4 PATCHES 5 POINT RELEASES DEVELOPMENT 1 ENHANCEMENTS 2 CHANGES OF BASE FUNCTIONALITY 3 NON ROUTINE MAINTENANCE 4 UPGRADES 5 TESTING AND DOCUMENTATIONENRICHMENT 1 PROCESS CREATION 2 PROCESSMATURING 3 TRAINING DEVELOPMENT 4 SOLUTION BASED TRAINING 5 PRODUCT BASED TRAINING FTS FEDTECHSERVICES, LLC