Technical support, namely, monitoring of network systems using wireless tracking devices for collecting location, movement and status of equipment and people, and making this information accessible to users via network-connected devices such as computers, cell phones and personal digital assistants, to use on a computer graphical user interface for real-time location and status information display on a table or facility map; for alerts through email, paging or SMS sent to specific users when a predetermined event occurs; and/or for reports on historical information and trends displayed in printable format for analysis